Frequently asked questions


Table of contents

1. Where can I download RC Helicopter Simulator and try it for free?
2. Why is the downloaded file not working?
3. Where can I register my copy of RC Helicopter Simulator?
4. How long does it take to receive my registration information?
5. Why don't I receive my registration information?
6. Why does my registration information not work?
7. Why don't you answer my emails?
8. How can I reset RC Helicopter Simulator to its default configuration?


1. Where can I download RC Helicopter Simulator and try it for free?

You just need to go to the downloads section of our website.


2. Why is the downloaded file not working?

This is not a frequent problem, but it can happen.
Your internet connection might not be stable or your internet browser probably did not download correctly the .zip file from our website.
Check that your internet connection works correctly, empty the cache of your internet browser, and redownload the .zip file from scratch.
When your .zip file is correctly downloaded, you don't have any error message when it uncompresses.
Once the .zip file is uncompressed, just launch the application located inside the folder.


3. Where can I register my copy of RC Helicopter Simulator?

You just need to go to the purchase section of our website.


4. How long does it take to receive my registration information?

Once you've purchased your registration information with PayPal, we are notified that you've paid.
Sometimes we are notified immediately; sometimes we are notified several hours later. It does not depend on us.
Your registration information is automatically sent (after manual checking of the payment) to you by email only when we've received the notification from PayPal.
So, depending on the time that PayPal takes to notify us, you can receive your registration email a few minutes after your payment as well as several hours after. 99% of the registration emails are sent within 24 hours; only 1% are sent in more than 1 day; and 0% are lost (of course)! So please don't send us an email 5 minutes after you've purchased; just be patient.


5. Why don't I receive my registration information?

We always send you your registration information by email.
Your registration information is automatically sent (after manual checking of the payment) by email to the email address that you provided during your payment with PayPal.
If you provided a wrong return email address you won't be able to receive your registration information!
If you, or your email client, or your email server, or your ISP has a misconfigured anti-spam filter you might not be able to receive your registration information!
If you, or your email client, or your email server, or your ISP requires a manual authentication from us to be able to send you an email you might not receive your registration information!
If your email box is full you won't be able to receive your registration information!
So in conclusion make sure that your email address is simply reachable.
If we can't reach you by email we won't be able to tell you that we can't reach you; it's very frustrating for you and for us! So if you don't receive an answer from us after one week, use another email address so that we can contact you, otherwise you'll think that we ignore your emails although we strongly try to answer them!
The problems mentioned here above occur in particular with RoadRunner, Prodigy, Earthlink, SBCGlobal, Pacbell, AOL and similar other protected email addresses. (If you experience a problem you can try to use Free, Yahoo or Hotmail email addresses which work correctly.)


6. Why does my registration information not work?

All the registration information (i.e. the registration name, the registration email and the registration code) we send work perfectly.
If you can't make them work it's often a problem on your side, in the way you use them.
Read again carefully the registration email you received. Everything is explained in it.
Make sure that the registration code you use is for the right application but also for the right version.
Make sure that you enter correctly your registration name (exactly as it is given in the email), your registration email (exactly as it is given in the email) and your registration code (exactly as it is given in the email) in the registration window, then click on the "Ok" button. If a failure message appears, check again the registration information you entered. If you really can't manage, send us a screenshot of the failure message accompanied with the registration email you received; we will help you.


7. Why don't you answer my emails?

We always answer your emails by email.
If you send us an email with a wrong return email address you won't be able to receive an answer from us!
If you, or your email client, or your email server, or your ISP has a misconfigured anti-spam filter you might not be able to receive an answer from us!
If you, or your email client, or your email server, or your ISP requires a manual authentication from us to be able to send you an email you might not receive an answer from us!
If your email box is full you won't be able to receive an answer from us!
So in conclusion make sure that your email address is simply reachable.
If we can't reach you by email we won't be able to tell you that we can't reach you; it's very frustrating for you and for us! If you don't receive an answer from us after one week, use another email address so that we can contact you, otherwise you'll think that we ignore your emails although we strongly try to answer them!
The problems mentioned here above occur in particular with RoadRunner, Prodigy, Earthlink, SBCGlobal, Pacbell, AOL and similar other protected email addresses. (If you experience a problem you can try to use Free, Yahoo or Hotmail email addresses which work correctly.)


8. How can I reset RC Helicopter Simulator to its default configuration?

If you want to reset all parameters of the simulator to their default values, exactly as they were the first time you launched it, you just need to quit the application and trash the "RC Helicopter Simulator" preference file located in you "/Users/YourLogin/Library/Preferences" folder.
If necessary, you can also trash your "RC Helicopter Simulator" folder in addition to the "RC Helicopter Simulator" preference file, and download again the "RC Helicopter Simulator.zip" package from our website to restart from scratch.